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Application Support Analyst

We are looking for an enthusiastic individual to join our global team based on Milton Park. The Global Technology Team is responsible for the delivery of Technology services to the rest of the company.

The role will see you being able to utilise your technical skills and further develop your professional expertise in a dynamic and challenging environment.

We need an experienced professional to improve technology training, communication and support and management of business solutions for our end users.

About the role:
Support the Business Application and Skills Development Lead in the development of user education and communication programs for key technologies and products

Maintenance of the change control, incident and problem management processes for business solutions

Develop and share knowledge with 1st and 2nd line support teams in order to resolve more queries and incidents at the first and second line

Support the super user community as a first port of call in supporting new business solutions

Support the Management of the Technology Services end-user SharePoint site and other media used by the Global Technology Team

Provide expert advice on layout and styles set up of templates

Assist in user testing prior to and post launch.

Respond to user queries and managing the resolution of incidents

Troubleshooting and preparation of workaround solutions during developer fixes and upgrades

Familiarisation of back end functionality to support various Business Applications including Templafy/Digital Business cards etc.

About you:
Experience of developing and delivering training via digital and class-based methods
Experience of developing and maintaining online reference material
Experience of using Office 365 and other business systems
Intermediate to Advanced Word and PowerPoint skills with knowledge of:
– working within brand styles and guidelines
– formatting and rebranding documents
– use, edit and import of predetermined styles
– understanding of section breaks and their effect on headers/footers
– manipulation of image placement on the page
– creating/editing master slides
Experience in using Word Templates (Legal Document Production or general Document/Bid Production)
Good level of technology-related education and experience relevant to this role

Our benefits include:
25 days holiday + bank holidays, Option to purchase up to 5 extra days per year, Company pension scheme, Group disability scheme, Share incentive scheme, Life assurance, Cycle to work scheme.

About RPS Group
RPS is a leading global professional services firm of 5,600 people. We define, design and manage projects that create shared value in a complex, urbanising and resource-scarce world.
Connecting with our global expertise we make it easy for our clients to create winning solutions for their communities and their clients. By being confidently pragmatic we solve problems that matter. We make complex easy.

RPS is an equal opportunity employer.