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D365 Centre of Excellence Manager

Position: D365 Centre of Excellence Manager
Based: Abingdon
Type: Permanent, full-time
Salary: £75,000 - £90,000

About the role:

This is an opportunity to take a lead role in the management of a finance applications platform, driving the continuous development and improvement in the years to come. The D365 Centre of Excellence Manager will be accountable for the development, staffing, quality, stakeholder management, supplier management and risk management of a ‘centre of excellence’ with a specific focus on finance applications, establishing and running a world-class application management and support capability that will service a global organisation.

Key Responsibilities
• Setting the short, medium and long-term strategic direction for the Finance Applications team
• Managing key stakeholder relationships in the provision of a world-class application support function
• Collaborating with IT & Process Owners, and Process Stakeholders in the ongoing delivery of support services, using ITIL standards and frameworks to govern service delivery
• Identifying and delivering continual service improvement from both the application suite and the support organisation
• Define and oversee the delivery of key KPI’s to measure, review & analyse the effectiveness & efficiency of ITIL based processes
• Communicate, liaise & conduct organisational change management with various departments in the organisation to facilitate implementation of new or improved process changes – verbally and/or through written documentation
• Manage third-party suppliers in the provision of ongoing development and support services

Experience / Skills Profile
The D365 Centre of Excellence Manager will utilise their advanced stakeholder management skills, alongside significant ERP application management experience to lead the continuous improvement of a world class platform for Finance and Operations.

Key Skills / Attributes should include:
• Deep appreciation for Managed Applications Services, specifically for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application environments
• Strong experience building, leading and delivering application managed services / support in global, enterprise environments
• Deep experience gained in finance applications and ERP more generally. Ideally with MS tools such as MS Dynamics AX (D365 F&O) or similar (SAP, Oracle EBS, Unit4 etc.)
• Very strong working knowledge of ITIL processes, ITIL process management and their application in a CoE environment
• Experience of leading / facilitating workshops focuses on functional business processes
• Developed understanding of the design and establishment of global managed services
• Excellent Line management and people leadership experience

About RPS:
RPS is a leading global professional services firm of circa 6,000 consultants operating in 125 countries providing a portfolio of services across sectors including: property, energy, transport, water, resources, defence and government. Having grown organically and through acquisition over the last thirty years, our client has recently embarked on a programme to rationalise operations through the implementation a global Enterprise Resource Planning Platform built on MS Dynamics 365.

What we offer you:

We will provide you with a flexible, friendly and creative environment to develop your skills and challenge yourself. We support our people to innovate, collaborate and build meaningful careers. Our network of people and knowledge will expand your horizons and give you access to a variety of interesting projects.

Our employees are rewarded with competitive salaries, opportunities to invest and many other benefits including: 25 days holiday + bank holidays, Car/Car allowance, Option to purchase up to 5 extra days per year, Company pension scheme, Private Healthcare, Group Disability Scheme, Share Incentive Scheme, Life Assurance, Cycle to Work Scheme, Health Screening, Employee Assistance Programme, Professional Memberships

RPS is an equal opportunity employer.