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IT Customer Support (1st line)
Abingdon


We are looking for an enthusiastic individual to join our global service desk team based in Milton Park.

As part of a global Service Desk team you will provide support to RPS teams across multiple locations globally, using the ITIL framework as a model for best practice

This role requires tenacity, a can-do attitude, where absolute delivery is a key behaviour. Your positive outlook will contribute to a high performing team. The role will see you further your technical skills and professional expertise in a dynamic and challenging environment.

Key Responsibilities
Ensure all calls and tickets are effectively recorded and managed and owned through resolution and closure
Create user accounts and configure hardware for all new hires/replacements
Provide audio and video equipment support to the offices and its conference rooms
Accountable managing and monitoring internal assets to ensure accurate inventory records
Provide technical and administrative assistance to other Technology teams as required
Installation of software packages.
Escalating tickets to 2nd tier, as necessary
Updating documentation and knowledge articles

Knowledge/Skills
Experience of providing customer service
Excellent communication skills and willingness to help
Ability to communicate technical information to non-technical colleagues both written and verbal
Very good attention to details

Our benefits include:
25 days holiday + bank holidays, Option to purchase up to 5 extra days per year, Company pension scheme, Group disability scheme, share incentive scheme, Life assurance, Cycle to work scheme.

About RPS Group
RPS is a leading global professional services firm of 5,600 people. We define, design and manage projects that create shared value in a complex, urbanising and resource-scarce world.
Connecting with our global expertise we make it easy for our clients to create winning solutions for their communities and their clients. By being confidently pragmatic we solve problems that matter. We make complex easy.



RPS is an equal opportunity employer.

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